On this page
4 min read

Day 12 - Client talk: user experience

Conversation with a real user about tutorials, service shortcuts on the web, indexing outside Europe, unified login, and KM0 privacy positioning.

Introduction

After turning on KM0 Mail in production, we held a client conversation (Luzma) focused on what it feels like to use KM0 from the outside: where login lives, what still needs explaining, and which small improvements would matter without redesigning the whole product.

This entry is not a word-for-word transcript; it summarises the actionable themes and how they fit the immediate roadmap for km0-web and related services.

Summary

Key themes from the talk

  • User experience: simple, visible tutorials, not long manuals or technical jargon.
  • Shortcuts: a Google-style nine-dot widget on the site with links to cloud, mail, registration, and docs.
  • New tutorials: macOS installation, how to share files, and a short getting-started video.
  • Indexing: improve discoverability outside the EU (browsers like Brave with regional filters).
  • Login and billing: one access flow, clear payment copy on the main screen, and fewer confusing logout pages.
  • Privacy: reinforce that KM0 is not a mega-corporation and does not monetise your data.

Tutorials

Learn in minutes, not hours

The user did not ask for more features; she asked where to start. Recurring questions: «where do I sign in?», «how do I install this on my Mac?», and «how do I share a folder?».

  • macOS tutorial: step-by-step guide to install and connect the desktop app (separate km0-web issue).
  • Sharing: screenshots or a short video of the invite and permissions flow in OpenCloud.
  • Getting started: a few-minute video covering registration, login, file upload, and webmail access.
  • Login placement: visible links from the home page and from the services widget, not only from subdomains.
  • Language: materials in Spanish and Catalan at minimum; the site already offers four locales.

Services widget

Shortcuts on the home page

Concrete proposal from the talk: a Google-style grid button on the landing page that lists KM0 services without memorising URLs.

Goal

Someone new should reach cloud, mail, and help in one click from the home page, without hunting the footer or guessing subdomains.

Login and billing

One entry point, less friction

Several entry points coexist today (web, desktop app, Roundcube). The talk made clear that two different logins confuse and that the payment screen needs an honest sentence before the form.

  • Unified login: same destination from the desktop app and the public web (product work in progress).
  • Payment copy: brief text on the main registration screen: what the plan includes, when billing starts, and how to cancel.
  • Logout: simplify or remove intermediate pages that leave users stuck.
  • Desktop: the app should open the same SSO as the browser, not a parallel form.

Indexing and privacy

Being found outside Europe and saying who we are

Part of the conversation covered regional search filters (for example Brave) and the need for km0digital to appear when someone looks for private alternatives to big cloud suites.

  • International SEO: hreflang, sitemap, and metadata already in km0-web; keep improving titles and descriptions per locale (see issue #58).
  • Useful content: blog entries like this one help organic indexing without paid campaigns.
  • Privacy message: KM0 is not a mega-corporation; we do not sell profiles or train models on your files.
  • Transparency: legal and security pages linked from tutorials and the widget.
  • Radar: we prefer growth through referrals and associations (day 13) over advertising noise.

Roadmap

What follows this talk

  1. Services widget on the km0-web landing page.
  2. macOS tutorial and sharing guide in doc or embedded video.
  3. SEO improvements and indexing outside the EU (issue #58).
  4. Unified login and payment copy on OpenCloud registration.
  5. Getting-started video linked from the home page and blog.

Most items are small changes stacked together; combined they reduce the friction a real user described in the talk.

Verification

Try what already exists

  1. Home: open km0digital.com and locate links to cloud, mail, and doc.
  2. Cloud: test registration at cloud.km0digital.com.
  3. Mail: webmail at mail.km0digital.com if you have a mailbox.
  4. Doc: read day 11 (mail) and day 13 (meet 6).
  5. Feedback: send improvements via ideas or contact.

Series

Related entries

Day 11 documented KM0 Mail; this talk (day 12) captures UX and accessibility; day 13 summarises meet 6 on visibility and associations. Try the webmail, see pricing, and tell us which tutorial you would miss most.